Exchanges and Returns
The deadline for exchanges is 15 regular days from the date of delivery of your order.
IN STORE EXCHANGE
You can exchange an item purchased in our online store at any of our physical stores.
AT HOME EXCHANGE
You must contact us at firstname.lastname@example.org and provide us with the new size or color you want, your data, ticket number and order.
We will check the availability of the new size or color and we will contact you. If the garment is in stock, we will send the new package to the address you provide. At the time of receipt you must give the courier the garment to be returned.
Exchanges for amounts over 75€ in Peninsula (Spain) are free of charge, but if the amount doesn't exceed 75€, the changes will be charged to the customer.
The exchanges from Europe will be charged to the costumer.
The deadline for returns is 15 regular days from the date of delivery of your order.
You must report the return by sending an email to email@example.com.
We will only accept those items in perfect condition, with their corresponding purchase receipt and in their original packaging.
IN STORE RETURNS
Returns are free in store, but the refund will be made once we receive your package at our offices. The amount will be credited in the same form of payment in which the order was placed within a maximum period of 15 calendar days and an informative email will be sent.
RETURNS BY MAIL
1. You must inform us about the return by sending an email to firstname.lastname@example.org.
2. Pack the items you want to return in their original packaging and attach the return form. The garments must be in the same condition in which you received them, unworn and with a label.
Indicate the sender and delivery address in a visible area of the package and send it to the following address: Calle Ballester 33, local, 08023, Barcelona.
3. When the item arrives at our warehouse, you will receive a confirmation email and we will proceed with the refund. The amount will be credited in the same payment method in which the order was placed within a maximum period of 15 calendar days and an informative email will be sent.
ALL RETURNS BY MAIL ARE AT THE CUSTOMER'S EXPENSE.
If you have any questions about your refund, please send us an email to email@example.com or call (+34) 93 461 48 65/ 660 90 72 34